1. SHIPMENT AND DELIVERY
Your orders will be shipped as quickly as possible by ARNE CONCEPT. To fasten logistics, it may happen that your order of several articles is split in different packages.
ARNE CONCEPT delivers orders in France and to more than 50 countries worldwide. The delivery in metropolitan France, including Corsica, Andorra, and Monaco, is handled by the quick and reliable Colissimo delivery againts signature of La Poste. The order will be delivered directly to your home or workplace, and for convenience, deposit at your nearest post office if you are away. you will be delivered in 2-3 days after validation of your order.
The shipment in France is free (including Corsica, Andorre, and Monaco) for more than 80€ of buys. Below 80€, the shipping will cost between 6,5 euros per order.
The shipment in European Union is handled by Colissimo Internationnal. The shipping costs 15 euros.
You will be provided with a tracking number to monitor the status of the delivery online. In order to receive your order as soon as possible, we recommend that you present an address where you will be present during working hours (e.g. your office), or you can provide address of someone who can receive the parcel for you (e.g. your concierge)
2. RETURN AND EXCHANGES
RETURNS & REFUNDS
You have 15 days to change your mind and send us products back in order to be refund*.
Returns fees will be at your charge.
* Products must be returned in their original state (with their original packaging) in order to be resold. There must not be any traces of use and be accompanied by all their possible accessories. Only after we have verified the items are in satisfactory conditions, then we will proceed to the reimbursement of the items.
EXCHANGE
If you change your mind within 15 days, you can ask for an exchange or a credit slip, valid for a 6 months period*.
Returns fees will be at your charge.
* Products must be returned in their original state (with their original packaging) in order to be resold. There must not be any traces of use and be accompanied by all their possible accessories. Only after we have verified the items are in satisfactory conditions, then we will proceed to the refund of the items.